Answers to the questions we hear most about shipping to Zambia. Still stuck? We're one WhatsApp away.
From the UK, most parcels arrive in 3–5 working days; from South Africa, 4–5 working days. Times depend on the weekly cut-off, customs clearance and your delivery location within Zambia.
Create a free Icypeed account and you'll instantly receive your personal UK and South Africa addresses. Use them at checkout on any store and we'll receive your parcels on your behalf.
Pricing is transparent and based on the weight and origin of your shipment (larger, lighter items may be charged on volumetric weight). Use our rates calculator for an instant estimate — you only pay for the weight you ship.
Yes — that's our Assisted Purchasing service. Send us the product link and our team buys it on your behalf from any UK or SA retailer, then forwards it to Zambia. You pay the item cost plus a small service fee.
Enter your tracking number on our Track page or in the app to see the status and location of your parcel. We also send updates by SMS, WhatsApp and email at every checkpoint.
Insurance is optional and can be added to any shipment for a small percentage of the declared value. We recommend it for high-value, fragile or irreplaceable items.
Yes. We handle documentation and clearance at the Zambian border. Any applicable duties or taxes are calculated based on the item and settled before final delivery — we'll always keep you informed.
Some goods are restricted or prohibited by air/road freight and customs regulations (e.g. flammables, certain liquids, hazardous materials). If you're unsure about an item, message us before you buy and we'll confirm.
We accept convenient local payment options including mobile money and bank transfer. Your shipping charge is confirmed once your parcel is weighed, and paid before delivery or collection.
Still have a question?
Our team is quick to reply on WhatsApp, phone or email. We're happy to help before you ship.